Fees & Documentation

Horizon Coast aims to keep fees transparent and documentation simple. This page outlines what owners and guests can expect during listing, booking, and property management processes.

1. Listing & Registration Fees

A small fee is charged to cover the initial setup, review, and publication of each property listing.

  • Owner Registration — free
  • Listing Review & Approval — ¥5,000 (one-time)
  • Photo Enhancement (optional) — ¥3,000
  • Property Condition Check (optional) — ¥8,000

Owners are free to update their listing details at any time.

2. Booking Fees

Guests pay the accommodation price set by the owner.

  • Platform Service Fee — 10% of booking total
  • Cleaning Fee — set by owner
  • Local Tax / Tourism Fee — as required by municipality

Full cost breakdown is shown to the guest before confirmation.

3. Optional Owner Support Services

Owners who want a hands-off experience may request:

  • Cleaning & Turnover Service — from ¥5,000
  • Guest Communication Support — ¥3,000 per booking
  • Full Property Management — 18% of booking total
  • Seasonal Maintenance — quoted individually

4. Required Documents (Owners)

To list a property, owners provide the following documents for verification and compliance:

  • ID Verification (driver license or MyNumber)
  • Proof of Ownership (registry copy, title deed)
  • Property Location Map / Address
  • Basic Floor Plan or Room Layout
  • Permission Documents if required (lodging permits, etc.)

For homes used only as private stays (not full minpaku), requirements are simpler and will be guided case-by-case.

5. Required Information (Guests)

Guests must provide:

  • full name and contact information
  • number of guests
  • planned dates
  • arrival method (car, train, etc.)

Additional ID may be required depending on the property type.

6. Cancellation Policy

Cancellation rules are set individually by each owner, but typically:

  • Free cancellation up to 7 days before arrival
  • 50% refund for cancellations 3–6 days before
  • No refund within 48 hours of arrival

7. Payment Methods

  • Credit card (Visa, Mastercard, AMEX)
  • Bank transfer (JP)
  • Online payment link

Receipts can be issued in English or Japanese upon request.

Questions?

We are happy to provide guidance regarding permits, taxes, and which documents are needed for your situation.