Owner Responsibilities

As part of the Horizon Coast network, property owners play an important role in ensuring safe, comfortable stays and a consistent guest experience. These responsibilities help maintain trust, clarity, and smooth operation for everyone.

1. Property Condition & Safety

Owners must ensure the property is:

  • structurally safe and stable
  • clean, tidy, and free from hazards
  • equipped with functional basics (water, power, ventilation)
  • checked regularly for leaks, pests, and maintenance issues
  • compliant with local laws and building standards

2. Accurate Information & Transparency

Owners must provide accurate, up-to-date details about:

  • property layout and room count
  • amenities and equipment
  • parking, access roads, and steep areas
  • any limitations (old wiring, narrow roads, low ceilings, etc.)

Misrepresentation leads to bad experiences — honesty protects both owner and guest.

3. Cleaning & Turnover

Owners are responsible for ensuring the property is cleaned:

  • before guest arrival
  • after checkout (unless using a cleaning partner)
  • with proper waste disposal and recycling
  • including linens, kitchenware, and bathrooms

4. Communication & Guest Support

Owners or appointed managers must:

  • reply to booking inquiries promptly
  • confirm check-in details clearly
  • provide a reliable contact number for emergencies
  • notify guests of issues affecting their stay

5. Insurance & Legal Compliance

  • maintain appropriate property insurance
  • follow local lodging rules where applicable
  • handle taxes or fees required by the municipality

6. Ongoing Maintenance

Owners must arrange timely repairs for:

  • plumbing, electrical, and heating issues
  • broken appliances
  • damaged fixtures or furniture
  • outdoor areas (steps, fences, drainage)

7. Respect for Local Community

Horizon Coast operates in peaceful coastal and rural villages. Owners must ensure guests understand:

  • quiet hours and neighborhood etiquette
  • parking rules
  • proper waste handling
  • respect for farmland, shrines, and shared paths

Need Assistance?

Owners can request help with inspections, cleaning, guest communication, or local compliance. Horizon Coast offers optional support services for those who prefer a hands-off approach.